Support
One address for every app and tool we make. It reaches the person who builds them, not a ticket queue, and you will normally hear back within two business days.
Bugs, refunds, feature requests, account questions, or anything that is simply not working. Write in English or German, whichever you prefer.
What to put in the email
It gets you a fix faster.01Subscriptions, billing, and refunds
Apple handles the money.02Every subscription we sell is billed by Apple, not by us. That means we cannot see your payment details, cannot cancel a subscription for you, and cannot issue a refund directly. Apple can do all three, and these are the fastest routes:
Cancel or change a subscription
On your device: Settings, then your name, then Subscriptions. Cancel at least 24 hours before the period ends or it renews.
APPLE INSTRUCTIONS →Ask for a refund
Refunds go through Apple at reportaproblem.apple.com. If Apple turns you down and you think that is wrong, write to us and we will see what we can do.
REPORT A PROBLEM →Restoring a purchase on a new device is free: open the app, find Restore Purchases in settings, and sign in with the same Apple account you bought it on.
Apps we support
This page covers all of them.03Our tools for founders, Lighthouse, Spaceport and SprintKit, are supported at the same address.
Your data
04To request access to your data, correction, or deletion under the GDPR, write to [email protected] and say which app it concerns. Several of our apps keep everything on your device, in which case deleting the app removes the data and there is nothing for us to hand over. We will tell you if that is the case.
Not a support question?
Press, partnerships, and anything commercial go to the same address. If you are looking for what we build rather than help with it, start here.