SUPPORT

Support

One address for every app and tool we make. It reaches the person who builds them, not a ticket queue, and you will normally hear back within two business days.

WRITE TO US
[email protected]

Bugs, refunds, feature requests, account questions, or anything that is simply not working. Write in English or German, whichever you prefer.

What to put in the email

It gets you a fix faster.01
PRODUCT
Which app or tool, and the version if you can find it
DEVICE
iPhone 15 Pro, iPad Air, MacBook Air M2, and so on
OS
The iOS, iPadOS, or macOS version you are running
WHAT HAPPENED
What you expected, and what happened instead
STEPS
What you did just before it went wrong
SCREENSHOT
Optional, but it usually saves a round of questions

Subscriptions, billing, and refunds

Apple handles the money.02

Every subscription we sell is billed by Apple, not by us. That means we cannot see your payment details, cannot cancel a subscription for you, and cannot issue a refund directly. Apple can do all three, and these are the fastest routes:

Cancel or change a subscription

On your device: Settings, then your name, then Subscriptions. Cancel at least 24 hours before the period ends or it renews.

APPLE INSTRUCTIONS →

Ask for a refund

Refunds go through Apple at reportaproblem.apple.com. If Apple turns you down and you think that is wrong, write to us and we will see what we can do.

REPORT A PROBLEM →

Restoring a purchase on a new device is free: open the app, find Restore Purchases in settings, and sign in with the same Apple account you bought it on.

Your data

04

To request access to your data, correction, or deletion under the GDPR, write to [email protected] and say which app it concerns. Several of our apps keep everything on your device, in which case deleting the app removes the data and there is nothing for us to hand over. We will tell you if that is the case.

Not a support question?

Press, partnerships, and anything commercial go to the same address. If you are looking for what we build rather than help with it, start here.